Shipping Information

Special Care and Handling

Shipping

We want to make sure your shortbread arrives to you in mouthwatering condition, every time. 

Chocolate dipped shortbread doesn't like the heat and humidity. To ensure that your order arrives safely and ready to be enjoyed we ask our customers to take the time to track their package and bring it inside as soon as it arrives. It will not enjoy sitting in a hot entranceway. 

For shipments to warm weather destinations and through April 30 - September 30 we will only ship orders on Monday, Tuesday, and Wednesday (in order to prevent shortbread from sitting on a hot truck over the weekend).

We ship via USPS priority mail, however FedEx and UPS may be used on occasion depending on the order. Once the carrier picks up the package, it typically takes 2-3 business days to receive your order depending on location. Northeast orders may take 1-2 days to arrive. West Coast orders typically take 2-3 days.

An email notification with tracking information will be sent to you when your packages have shipped.

Due to the nature of our products, we generally do not ship to PO Boxes, APO, or FPO addresses. Douglas Sweets is not responsible for delayed, unclaimed, undelivered, or returned orders due to incorrect or undeliverable addresses or delays caused by UPS, USPS or FedEx due to weather or other causes that we are unable to control. Douglas Sweets does not guarantee orders will not melt during the warm weather season or in warm weather destinations.

Local pickups are available at the bakery in Shelburne, VT.

Returns

If you are not satisfied with your order, you may return products in its original, unopened packaging for a refund, however, return shipping will be the responsibility of the customer. We cannot accept returns for packages that are already opened.

We take great care in packaging our products for shipment, but unfortunately,  can't guarantee what happens to the packages once they leave our hands. If a package is damaged, please contact us within 48 hours of receiving your order and we will work with you to resolve the situation.